Privacy Policy

Effective Date: October 7, 2025

At Luxion Elite, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a booking, or use any of our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A. Information You Provide to Us

  • Personal Information: Such as your name, email address, phone number, billing address, driver’s license details, and payment information when you create an account, request a quote, or make a reservation.
  • Booking Details: Rental dates, vehicle preferences, pick-up/drop-off locations, and special service requests.
  • Communication: Any messages, emails, or forms submitted through our website or social media platforms.

B. Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP address and device identifiers
  • Browser type, operating system, and referring URLs
  • Pages viewed and actions taken on our website
  • Cookies and similar tracking technologies to improve your browsing experience (see Section 6).

C. Information from Third Parties

We may receive information from trusted partners such as payment processors, identity verification services, or advertising platforms to help verify your identity or personalize your experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To process reservations and payments
  • To communicate with you about bookings, promotions, and updates
  • To verify driver eligibility and prevent fraud
  • To provide customer support and improve our services
  • To personalize your experience on our website
  • To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Trusted third parties who help us operate our business (e.g., payment processors, insurance partners, website hosting providers).
  • Legal Authorities: When required by law, regulation, legal process, or to protect our rights and customers’ safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets.

All third parties are required to protect your information and only use it for the services they provide.

4. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. While we strive to safeguard your data, no system is 100% secure. By using our services, you acknowledge this risk.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy — including legal, accounting, or reporting requirements — or until you request deletion, subject to applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Personalize your experience and remember your preferences
  • Analyze website traffic and performance
  • Deliver relevant ads and promotions

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some site features may not function properly without them.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or outdated information
  • Request deletion of your data
  • Opt out of certain data uses, including marketing emails
  • Restrict or object to processing under certain circumstances

California residents may also have additional rights under the California Consumer Privacy Act (CCPA).

To exercise any of these rights, contact us at:
Reserve@luxionelite.com

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will be posted on this page with a revised “Effective Date.”

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Luxion Elite
Reserve@luxionelite.com

Los Angeles / Orange County, CA